The questions our clients ask most, answered simply.
You will receive a shipping confirmation by email with tracking as soon as your order leaves us. If you would like a hand, our team can look it up for you any time. Orders & Shipping →
Start your request with our support team and we will send return instructions and a return authorization. Online pieces should be unworn and in their original condition. Returns & Exchanges →
Most orders leave our galleries within one to two business days. Standard U.S. delivery usually arrives within about a week, with faster options available at checkout — and Saturday delivery comes standard. View delivery estimates →
It happens. Check with neighbors and anywhere the carrier may leave a package first, then reach out. We will help you trace it with the carrier and find the right way forward. Contact support →
Yes. Gallery purchases may be exchanged within the gallery exchange window. Bring your piece, unworn and in its original condition, to any of our three galleries, or contact us and we will help you arrange it. Gallery services →
Store it dry and away from lotions, perfume, and salt water, and polish gently with a soft cloth to keep its shine. Our care guide has more for silver, 14K gold, gemstones, and shell. View care guide →
Many pieces can. Send us a photo and a short description, and our team will let you know the best way forward — by mail or at a gallery. Request repair help →
Email support@landingcompany.com for the fastest help, call 727-392-1415, or visit any of our galleries in John’s Pass, St. Pete, or Sarasota.
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Need personal assistance?
Our support team is glad to help with orders, product guidance, care, repairs, returns, and exchanges.
