Soft turquoise Gulf Coast shoreline

Client Support

Thoughtful help before and after your piece arrives.

Whether you have a question about an order, need help caring for a piece, or would like guidance from our team, we are here to help.

Track an Order Start a Return Contact Support
How can we help

Choose the help you need

Six ways to reach an answer, in about five seconds.

Orders & Shipping

Track an order, review delivery timing, or find help with a delayed package.

View Shipping Help

Returns & Exchanges

Start a return or exchange and review eligibility by purchase type.

Start a Return

Care & Repairs

Learn how to care for your piece, or request repair assistance from our team.

View Care Guide

Product Guidance

Find help with sizing, materials, gemstones, gift cards, and product details.

Get Product Help

Gallery Services

Visit us in John’s Pass, St. Pete, or Sarasota for in-person help.

Find a Gallery

Contact Support

Reach our team by email, phone, or a support request with photos.

Contact Support
Clear turquoise water over white sand
Care & Preservation

Made to be worn. Made to last.

A little care keeps the finish, color, and brilliance of your piece beautiful for years. We are always glad to help.

View Care Guide
Most requested

Quick answers

The questions our clients ask most, answered simply.

You will receive a shipping confirmation by email with tracking as soon as your order leaves us. If you would like a hand, our team can look it up for you any time. Orders & Shipping →
Start your request with our support team and we will send return instructions and a return authorization. Online pieces should be unworn and in their original condition. Returns & Exchanges →
Most orders leave our galleries within one to two business days. Standard U.S. delivery usually arrives within about a week, with faster options available at checkout — and Saturday delivery comes standard. View delivery estimates →
It happens. Check with neighbors and anywhere the carrier may leave a package first, then reach out. We will help you trace it with the carrier and find the right way forward. Contact support →
Yes. Gallery purchases may be exchanged within the gallery exchange window. Bring your piece, unworn and in its original condition, to any of our three galleries, or contact us and we will help you arrange it. Gallery services →
Store it dry and away from lotions, perfume, and salt water, and polish gently with a soft cloth to keep its shine. Our care guide has more for silver, 14K gold, gemstones, and shell. View care guide →
Many pieces can. Send us a photo and a short description, and our team will let you know the best way forward — by mail or at a gallery. Request repair help →
Email support@landingcompany.com for the fastest help, call 727-392-1415, or visit any of our galleries in John’s Pass, St. Pete, or Sarasota.
We are here

Need personal assistance?

Our support team is glad to help with orders, product guidance, care, repairs, returns, and exchanges.

Email Support

support@landingcompany.com

Best for order questions, returns, repairs, and requests with photos.

Call Us

727-392-1415

Daily · 11 AM – 9 PM EST

Visit a Gallery

John’s Pass · St. Pete · Sarasota

For in-person service, styling help, and eligible exchanges.

Contact Support
John’s Pass  |  St. Pete  |  Sarasota

Some pieces are best cared for in person.

Visit one of our galleries for thoughtful help with sizing, styling, exchanges, and care guidance.

Find a Gallery
John’s Pass
12949 Village Blvd
Madeira Beach, FL 33708
727-392-1415
St. Pete
282 Beach Dr NE
St. Petersburg, FL 33701
727-822-6140
Sarasota
368 St. Armands Circle
Sarasota, FL 34236
941-217-6773