Privacy Policy

Effective Date: October 10, 2012
Last Updated: July 06, 2026

This Privacy Policy explains how The Landing John’s Pass, Inc. d/b/a Landing Company (“Landing Company,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information when you visit or make a purchase from https://www.landingcompany.com, visit one of our retail galleries, communicate with us, join our marketing lists, book an appointment, participate in an event or promotion, or otherwise interact with Landing Company.

By using our website or providing personal information to us, you acknowledge that you have read and understand this Privacy Policy.

1. Who We Are

Landing Company is operated by:

The Landing John’s Pass, Inc. d/b/a Landing Company
12949 Village Blvd.
Madeira Beach, Florida 33708
United States

Email: support@landingcompany.com
Phone: 727-392-1415

2. Personal Information We Collect

We collect personal information directly from you, automatically through your use of our website, from our service providers, and, in limited circumstances, from other third-party sources.

The types of personal information we may collect include:

Contact Information

Name, email address, phone number, billing address, shipping address, and other information you provide when placing an order, creating an account, requesting assistance, booking an appointment, joining our email or SMS list, entering a promotion, or contacting us.

Order and Transaction Information

Products purchased, order history, shipping details, returns, exchanges, repairs, service requests, warranty-related information, gift messages, customer notes, and purchase preferences.

Payment Information

Payment card and billing information necessary to complete a purchase. Payment information is generally processed by third-party payment processors. We may receive limited payment details such as payment confirmation, card type, last four digits, billing address, and transaction identifiers. We do not store full payment card numbers on our own systems.

Account Information

Login credentials, saved addresses, wishlist information, order history, customer preferences, and related account details.

Communications and Customer Service Information

Messages you send to us, customer service inquiries, appointment requests, reviews, survey responses, feedback, and records of your communications with us.

Marketing and Preference Information

Email subscription status, SMS subscription status, marketing preferences, product interests, engagement with our emails or advertisements, and information about promotions or events you choose to participate in.

Website, Device, and Usage Information

IP address, browser type, device type, operating system, referring URLs, pages viewed, links clicked, access times, shopping cart activity, product browsing activity, approximate location derived from IP address, and other information collected through cookies, pixels, tags, analytics tools, and similar technologies.

In-Store Information

If you visit one of our galleries, we may collect information you provide during your visit, including purchase information, appointment details, customer service requests, repair or service information, and, where security cameras are in use, video footage for safety, security, and loss-prevention purposes.

Information from Third Parties

We may receive information from payment processors, shipping carriers, fraud-prevention providers, marketing platforms, analytics providers, advertising partners, social media platforms, and other business partners that help us operate our website and serve our customers.

3. How We Use Personal Information

We may use personal information for the following purposes:

To process and fulfill orders, payments, shipping, returns, exchanges, repairs, and customer service requests.
To create, manage, and maintain customer accounts.
To communicate with you about orders, appointments, services, repairs, promotions, product launches, events, and customer support matters.
To personalize your shopping experience and recommend products, collections, or content that may interest you.
To send marketing emails, SMS messages, newsletters, offers, and other promotional communications, where permitted by law.
To measure and improve our website, products, services, marketing campaigns, and customer experience.
To conduct analytics, advertising measurement, retargeting, and audience-building activities.
To prevent fraud, unauthorized transactions, theft, abuse, and other unlawful or harmful activity.
To protect the rights, safety, security, and property of Landing Company, our customers, employees, and others.
To comply with legal obligations, respond to lawful requests, enforce our terms and policies, and resolve disputes.
To evaluate or complete a business transaction, such as a merger, sale, financing, reorganization, or transfer of assets.

4. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, scripts, software development kits, and similar technologies to operate the website, remember your preferences, keep items in your cart, analyze website traffic, measure marketing performance, and deliver more relevant advertising.

These technologies may collect information such as your IP address, browser type, device identifiers, pages viewed, links clicked, referring pages, shopping activity, and interactions with our emails or advertisements.

We may use third-party analytics and advertising partners to help us understand how visitors use our website and to show Landing Company advertisements on other websites, search engines, social media platforms, and digital services.

You can usually set your browser to refuse or remove cookies. If you disable cookies, some features of our website may not work properly.

Where required by applicable law, we provide a way for you to manage cookie and advertising preferences through our website or through a “Your Privacy Choices” or similar link.

Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” (DNT) signal. There is no industry-standard response to DNT signals, and our website does not respond to DNT signals at this time. However, where required by applicable law, we honor recognized opt-out preference signals such as Global Privacy Control (GPC) as a request to opt out of the sale or sharing of personal information, or processing for targeted advertising, for the browser or device sending the signal.

5. How We Share Personal Information

We do not sell, rent, or lease our customer lists for money.

We may share personal information with the following categories of recipients:

Service Providers

Companies that help us operate our business, including ecommerce platforms, website hosting providers, payment processors, fraud-prevention vendors, shipping carriers, customer service providers, email and SMS providers, analytics providers, marketing platforms, IT providers, and professional advisors.

Payment and Shipping Partners

Payment processors, banks, card networks, financing providers, shipping carriers, delivery providers, and related vendors needed to complete purchases and deliveries.

Marketing, Analytics, and Advertising Partners

Partners that help us measure advertising performance, deliver relevant ads, understand customer behavior, and improve our marketing. Certain privacy laws may define some of these activities as “sharing,” “targeted advertising,” or a “sale” of personal information, even when no money is exchanged.

Legal, Compliance, and Safety Purposes

We may disclose personal information when we believe it is necessary to comply with applicable law, legal process, governmental requests, investigations, or to protect the rights, property, safety, and security of Landing Company, our customers, employees, or others.

Business Transfers

If Landing Company is involved in a merger, acquisition, sale, financing, restructuring, bankruptcy, or transfer of all or part of our business or assets, personal information may be transferred as part of that transaction.

With Your Direction or Consent

We may share personal information when you ask us to do so or when you otherwise consent.

6. Email and SMS Marketing

If you subscribe to our email or SMS marketing, we may send you product updates, collection launches, promotions, event notices, and other marketing communications.

How we collect SMS consent. Customers may provide consent to receive text messages in the following ways: (a) verbally during an in-person or remote sales consultation with a Landing Company associate, when the customer chooses SMS as a preferred method of contact; (b) by providing a mobile phone number during checkout or account setup with an accompanying opt-in acknowledgment; or (c) by submitting a webform on our website that discloses the SMS program. In all cases, consent to receive text messages is not a condition of any purchase, and customers may opt out at any time by replying STOP.

You may unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us at support@landingcompany.com.

If you receive SMS/text marketing from us, you may opt out at any time by replying STOP, or reply HELP for assistance. Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of any purchase. Additional terms applicable to our SMS program, if any, are provided at the time you sign up.

Even if you opt out of marketing communications, we may still send you non-promotional messages, such as order confirmations, shipping updates, customer service messages, repair updates, appointment communications, and other transactional or relationship communications.

7. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:

Know or access the personal information we collect about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal exceptions.
Request a copy of certain personal information in a portable format.
Opt out of certain targeted advertising, sale, or sharing of personal information.
Limit certain uses of sensitive personal information, where applicable.
Appeal a decision we make regarding a privacy request, where applicable.
Not be discriminated against for exercising privacy rights.

To submit a privacy request, contact us at:

Email: support@landingcompany.com
Phone: 727-392-1415
Mail: The Landing John’s Pass, Inc. d/b/a Landing Company, 12949 Village Blvd., Madeira Beach, Florida 33708

Please include “Privacy Request” in the subject line of your email or written request.

We may need to verify your identity before fulfilling certain requests. Verification may require us to confirm information such as your name, email address, order history, or other information reasonably necessary to confirm your identity.

You may also authorize an agent to submit a privacy request on your behalf, where permitted by applicable law. We may request proof that the agent is authorized to act for you and may also ask you to verify your identity directly with us.

8. California Privacy Notice

This section applies to California residents to the extent required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and related regulations.

In the past twelve months, we may have collected the following categories of personal information:

Identifiers

Examples include name, email address, phone number, billing address, shipping address, IP address, account identifiers, and online identifiers.

Sources: You, your device, service providers, advertising partners, analytics providers.
Purposes: Order fulfillment, customer service, marketing, account management, fraud prevention, analytics, advertising, legal compliance.
Disclosed to: Service providers, payment processors, shipping providers, marketing and advertising partners, analytics providers, legal/compliance partners.

Commercial Information

Examples include products purchased, order history, cart activity, wishlist activity, product preferences, returns, repairs, and customer service history.

Sources: You, our website, service providers.
Purposes: Order fulfillment, customer service, personalization, marketing, analytics, fraud prevention.
Disclosed to: Service providers, payment processors, shipping providers, marketing providers, analytics providers.

Internet or Other Electronic Network Activity

Examples include browsing history on our website, search history, pages viewed, links clicked, device information, cookies, and interactions with ads or emails.

Sources: Your device, cookies, analytics tools, advertising partners.
Purposes: Website operation, analytics, personalization, advertising, fraud prevention, performance measurement.
Disclosed to: Analytics providers, advertising partners, ecommerce providers, IT providers.

Geolocation Information

Examples include approximate location derived from IP address.

Sources: Your device or browser.
Purposes: Fraud prevention, website functionality, analytics, regional content or advertising.
Disclosed to: Service providers, analytics providers, advertising partners.

Audio, Electronic, Visual, or Similar Information

Examples may include customer service communications and in-store security footage where cameras are in use.

Sources: You, our systems, in-store security systems.
Purposes: Customer service, training, safety, security, loss prevention, dispute resolution.
Disclosed to: Service providers, legal/compliance partners, security providers.

Inferences

Examples include product preferences, shopping interests, and likely customer interests based on browsing or purchase activity.

Sources: Website activity, purchase history, analytics providers, advertising partners.
Purposes: Personalization, marketing, analytics, advertising.
Disclosed to: Service providers, analytics providers, advertising partners.

Sensitive Personal Information

We do not seek to collect sensitive personal information unless necessary for limited purposes, such as payment processing, fraud prevention, account security, or legal compliance. We do not use sensitive personal information to infer characteristics about you.

9. Sale, Sharing, and Targeted Advertising

Landing Company does not sell personal information for money.

However, we may use third-party cookies, pixels, analytics tools, and advertising technologies that disclose certain information to advertising and analytics partners. Under some privacy laws, this may be considered “sharing,” “targeted advertising,” or a “sale” of personal information.

The categories of personal information that may be shared for these purposes include identifiers, internet or network activity, commercial information, approximate location information, and inferences.

You may opt out of certain targeted advertising, sale, or sharing by using our website’s privacy choices or cookie settings, where available, or by contacting us at support@landingcompany.com.

Where required by applicable law, we will honor valid opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal.

10. Loyalty Programs and Promotions

We may offer promotions, giveaways, events, email sign-up offers, SMS sign-up offers, loyalty benefits, or similar programs. Participation is voluntary.

When you participate, we may collect information such as your name, email address, phone number, purchase history, preferences, or other information necessary to administer the program. Some privacy laws may consider these programs to involve a financial incentive because they may provide benefits in exchange for personal information.

You may withdraw from marketing programs at any time by unsubscribing or contacting us. The value of any benefit is reasonably related to the value of the information provided, taking into account the cost of providing the offer, program administration, and customer relationship value.

11. Retention of Personal Information

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, complete transactions, maintain customer accounts, comply with legal and tax obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

The length of time we retain information depends on the type of information, the reason it was collected, legal requirements, and our legitimate business needs.

12. Security of Personal Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include SSL/TLS encryption, access controls, vendor security reviews, payment processor safeguards, monitoring, and other commercially reasonable protections.

No website, system, or method of transmission is completely secure. We cannot guarantee absolute security, but we work to protect personal information in a manner appropriate to the nature of the information we collect and maintain.

13. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

We do not knowingly sell or share, or process for targeted advertising, the personal information of consumers we know to be under 16 years of age without opt-in consent as required by applicable law.

If you believe a child under 13 has provided personal information to us, please contact us at support@landingcompany.com, and we will take appropriate steps to delete the information as required by law.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other services that we do not control.

This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit or use.

15. International Users

Landing Company is based in the United States, and our website and services are intended for users located in the United States. We do not direct our products or services to residents of the European Union, the United Kingdom, or other jurisdictions outside the United States.

If you access our website or provide personal information from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. Privacy laws in these locations may differ from those in your country. Where required by applicable law, we will take steps designed to protect personal information transferred internationally.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we update this Privacy Policy, we will revise the “Last Updated” date above. Your continued use of our website after an update means you acknowledge the revised Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: