FAQ

Frequently Asked Questions by Category

Ordering and Shipping

What types of payment do you accept?
We accept the following credit cards (Visa, Mastercard, Discover) through secure Authorize processing.

Is my payment secured?
All payment processing goes through Authorize processing service; a very safe, secure, and reliable service.

How do I know my credit card and personally identifiable information is protected?
We understand the importance of your personal information remaining secure. We take the necessary steps to secure your information.

Where do you ship?
We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, France, Germany, Denmark, and Israel. If your country is not listed you can email us and we might be able to make special accommodations to ship to you.

How does the order process work?
Once you place your order with us we will send you a confirmation email summarizing your order details and shipping address. You will later receive a shipment notification email with tracking number once your order has been shipped. Please note updated tracking information may take up to 24 hours after shipment to update within the shipping carrier’s system.

How long until my order is delivered?
So you would like to know how long your order will take from the moment you order it, until the day it arrives.

This question depends on a couple of factors, like when you ordered it, and the shipping method you selected.

Backorders can delay your order, however they almost never occur so you won’t have to worry about it.

Your order typically leaves our warehouse in 1-2 business days, so to get an idea on when your package will arrive consider the following shipping service options

These delivery estimates INCLUDE the order processing time, so they represent a good estimate from the date of order until the date of delivery.

Standard Shipping – 4-9 business days (usually 7 days)
Expedited Shipping – 3-6 business days (usually 4-5 days)
Express Shipping – 2-3 business days (usually 2 days).

Also, because we ship with the USPS, saturday delivery comes standard with all packages. So for delivery purposes, Saturday counts as a business day.

How do I cancel or change my order?
We try our best to ship orders as quickly as we receive them. Generally, orders cannot be cancelled once they are received. No worries though, you do have the option of returning your order once it has been delivered. If you would like to cancel, please call us at (727) 392-1415 Monday through Friday 2pm to 9pm (EST) or email us at support@landingcompany.com and we will do our best to help.

What happens if my shipment has been returned to sender?
Once the package has been returned to us, we will send you an email letting you know. At that point you can make arrangements to have it shipped to an alternate address by getting in contact with us.

Returns & Exchanges

Can I return my order for a refund?
No, we do not do refunds.

Can I return my order for an exchange?
Yes, we accept exchanges of unworn merchandise within 7 days of the date you received your order. We are happy to take care of any sizing issues you might have or help you find another item you might enjoy more with our exchange policy. Personalized items and fragrances cannot be exchanged.

How do I exchange my order?
Start by initiating an exchange here. After you submit the Return Merchandise Authorization Form to us, we will contact you within (1) business day with an RMA Number.  Once you have that number, you are clear to send the item back using the guidelines below. We will also send these instructions to you when you initiate an exchange.

How should I send it back?
1. Send back to:
Landing Company
Returns
12949 Village Blvd
Madeira Beach, FL 33708

2. Use a durable box to prevent item from damaging in transit, include all original packaging and tags that came with the item.

3. Leave us a note with the item you would like to exchange for, please include the style number if possible. If you need help with your exchange, please call our support line at 727-392-1415

4. Write the RMA# we emailed you on the inside and outside of your package.

5. Use a trackable shipping method to return the item to us, Landing Company is not responsible for items that are returned to us using a non-trackable method.

You pay the postage sending the item to us, and we take care of the postage costs going back to you.

Do I have to pay shipping for my return?
Yes, customers are responsible for the cost of shipping items back to Landing Company.

What address should I mail my return package to?
Landing Company
Returns
12949 Village Blvd.
Madeira Beach, FL 33708
USA

RMA# is required to send items back to Landing Company for exchange. We have a no refund policy.

What packaging should I use to ship my return back?
It is best to send your return back in a box for protection. We are not responsible for items lost or stolen while being returned to us. We strongly recommend sending back to us using a trackable method.

How long does it take to exchange my item(s)?
Once we receive the item back from you, exchanges can take up to 2 weeks of processing time before it is shipped out. Oftentimes it is faster than that.

How will I know when my exchange item has been shipped?

Once your exchange request has been processed an email will be sent to your email address on file when it has shipped out.

How does the exchange work?
We will issue you an exchange value equal to the amount you paid, minus the cost of shipping charges. We will use this exchange value towards the value of another item(s).  If an item is not selected, a gift card equal to the purchase price of the item minus any applicable shipping costs will be issued. Gift cards never expire, and can be used towards the purchase of another item.

Is the return & exchange policy the same in store?
Yes.

What if I’m the fence about an item?
Please call one of our crew members at any store, and they can answer any questions you might have. However, we don’t issue refunds. Only an exchange for one of our many thousands of items in stock. Otherwise, if you cannot select an item for exchange, a gift card will be issued.

Can I exchange or return engraved merchandise?
Once engraved, the merchandise is ineligible for returns and exchanges.

Can I exchange or return special ordered merchandise?
Special order merchandise is ineligible for returns and exchanges.

Can I exchange or return fragrance merchandise?
Fragrance collections are ineligible for returns and exchanges.

Can I return or exchange STORY by Kranz & Zeigler merchandise?
The STORY collection is ineligible for returns and exchanges.

Can I cancel a special order STORY order before it has shipped?
No. Once a special order is placed it cannot be modified or canceled.

 

 

General Questions

What is the best way to reach you for support?
We respond fastest through email at support@landingcompany.com
Additionally, you can call us at 727-392-1415 for phone support (M-F 2-9pm EST)

Can I place an order by phone?
Absolutely, call us at 727-392-1415 to place an order by phone (M-F 2-9pm EST)

I saw an item in one of your stores, but I don’t see it online. Can I still order it?
The item may be an in-store item only, however if it is in stock we may be able to help. Contact us for assistance in this area.

Defect Merchandise Received
The Landing has a strong commitment to quality and stands behind the products it sells. All items are quality checked twice prior to shipment to ensure everything looks good. If there is a defect on an item you just received from us please let us know about it immediately within 48 hours. We will do all we can to repair or replace the item if necessary.

Sterling Silver Jewelry

What materials do you use for Landing Company sterling silver jewelry?
All of our sterling silver items are 100% Guaranteed to use genuine 92.5% (0.925) silver content, which is the amount used industry wide for sterling silver jewelry. We only use the finest quality silver when crafting our jewelry.

Does Landing Company sterling silver jewelry have a warranty?
The Landing has a strong commitment to quality and stands behind the products it sells. If your Landing Company sterling silver merchandise is damaged, due to a manufactures’ defect within 1 year from the date of purchase, we will be happy to repair your item. This guarantee is valid only with the original product owner and does not apply to normal wear and tear.

How do I send in my Landing Company sterling silver jewelry for warranty service?
We are sorry to hear you are experiencing trouble with your Landing Company piece. Since we have a strong commitment to quality and stand behind the product we sell, we provide a 1 year warranty on Landing Company sterling silver jewelry against damage due to manufacturers’ defects. If your item falls within the warranty it will be repaired or replaced at no charge to you. For those treasured items that are beyond the warranty period we will repair your item as best as possible and advise you of any necessary charges.

If you would like to send your item in for repair, request an RMA number here. Then use durable packaging and mail via a traceable USPS method to the address below.

Landing Company
Warranty Service
12949 Village Blvd
Madeira Beach, FL 33708

Please include a letter with your full name, RMA number, phone number, mailing address, stating how long you’ve had the item and describe the problem even if it is obvious. Also include a copy of your original sales receipt; if you do not have one available please inform us of the date and place of purchase and we will see if we can help you out. If you have any questions please contact us and we will be more than happy to assist you in any way possible.

How should I care for my sterling silver jewelry?
Sterling silver naturalizes oxidizes as it reacts with the impurities in the air. To clean silver back to its shiny luster we recommend using a high quality sterling silver polishing cloth. We do not recommend the use of solutions, dips, or chemical cleaners.

Sterling Silver Gemstone Jewelry

What kind of gemstones do you use for your jewelry?
At Landing Company we use only 100% guaranteed genuine gemstones and sterling silver when crafting our sterling silver gemstone jewelry. When designing our pieces we use gemstones from around the world, with each piece hand inspected to ensure it meets our extensive quality guidelines. We know you’re going to be thrilled with the quality and natural beauty of our sterling silver gemstone jewelry, we guarantee it with our Landing Company Gemstone Guarantee.

What is the Landing Company Gemstone Guarantee?
All gemstones sold with the Landing Company Gemstone Guarantee certify the gemstone is 100% authentic, and the silver used with the piece is genuine sterling silver 0.925 silver content. Guaranteed.

Is Landing Company sterling silver gemstone jewelry covered under the sterling silver jewelry warranty as well?
Absolutely. Landing Company has a strong commitment to quality and stands behind the products it sells. If your Landing Company sterling silver gemstone jewelry is damaged, due to a manufactures’ defect within 1 year from the date of purchase, we will be happy to repair your item. This guarantee is valid only with the original product owner and does not apply to normal wear and tear.

How do I send in my Landing Company sterling silver gemstone jewelry for warranty service?
We are sorry to hear you are experiencing trouble with your Landing Company piece. Since we have a strong commitment to quality and stand behind the product we sell, we provide a 1 year warranty on Landing Company sterling silver jewelry against damage due to manufacturers’ defects. If your item falls within the warranty it will be repaired or replaced at no charge to you. For those treasured items that are beyond the warranty period we will repair your item as best as possible and advise you of any necessary charges.

If you would like to send your item in for repair, request an RMA number here. Then use durable packaging and mail via a traceable USPS method to the address below.

Landing Company
Warranty Service
12949 Village Blvd
Madeira Beach, FL 33708

Please include a letter with your full name, RMA number, phone number, mailing address, stating how long you’ve had the item and describe the problem even if it is obvious. Also include a copy of your original sales receipt; if you do not have one available please inform us of the date and place of purchase and we will see if we can help you out. If you have any questions please contact us and we will be more than happy to assist you in any way possible.

How should I care for my sterling silver gemstone jewelry?
The sterling silver component of your gemstone jewelry will naturally oxidize as it reacts with the impurities in the air, all genuine sterling silver will do this. To clean silver back to its shiny luster we recommend using a high quality sterling silver polishing cloth. The gemstone component rarely needs to be cleaned, but if needed may be cleaned with warm soapy water and a soft brush, afterwards rinsing with clean water. IMPORTANT: do not use solutions, dips, or chemical cleaners to clean your gemstone jewelry.

Fashion Jewelry

What materials do you use for Landing Company fashion jewelry?

For most of our fashion jewelry we use brass or casting base metals with plating.

How should I care for my Landing Company fashion jewelry?
As with all plated fashion jewelry, the durability of the plating will depend on how, and in which conditions, you wear it. Fashion jewelry pieces are not designed for every day wear and should be the last piece you put on and the first you take off when wearing your jewelry. It is also best to tuck your cherished item away from the open air when not wearing it, especially for long periods of time.

Keep your plated fashion jewelry away from water, pools, hot tubs, jewelry cleaners, silver cleaners, treated polishing cloths, perfumes, hairspray, lotions, hand-sanitizers, make up, and other chemicals or solvents that might damage the plating on the piece. Any of these items will damage the tarnish-resistant plating on the piece.

Does Landing Company fashion jewelry have a warranty?
Landing Company has a strong commitment to quality and stands behind the products it sells. If your Landing Company fashion jewelry is damaged, due to a manufactures’ defect within 14 days from the date of purchase, we will be happy to repair or replace your item. This warranty is valid only with the original product owner and does not apply to normal wear and tear or improper use.

How do I send in my Landing Company fashion jewelry for warranty service?

We are sorry to hear you are experiencing trouble with your Landing Company piece. Since we have a strong commitment to quality and stand behind the product we sell, we provide a 14 day limited warranty on Landing Company fashion jewelry against damage due to manufacturers’ defects only. If your item falls within the warranty period it will be repaired or replaced at no charge to you. For those treasured items that are beyond the warranty period or are not eligible for warranty service, we will repair your item as best as possible and advise you of any necessary charges or replacement costs.

If you would like to send your item in for repair, request an RMA number here. Then use durable packaging and mail via a traceable USPS method to the address below.

Landing Company
Warranty Service
12949 Village Blvd
Madeira Beach, FL 33708

Please include a letter with your full name, RMA number, phone number, mailing address, stating how long you’ve had the item and describe the problem even if it is obvious. Also include a copy of your original sales receipt; fashion jewelry sent in without a copy of the original sales receipt is not eligible for coverage under the warranty program. If you have any questions please contact us and we will be more than happy to assist you in any way possible.

Handbags

What material do you use for your handbags?
We offer two types of bags, leather bags and fashion bags. If the item is genuine leather it will state that. Otherwise our bags use polyurethane or synthetic materials like man made leather.

Do Landing Company handbags have a warranty?
Landing Company has a strong commitment to quality and stands behind the products it sells. If your Landing Company handbag is damaged, due to a manufactures’ defect within 30 days from the date of purchase, we will be happy to repair or replace your item. This guarantee is valid only with the original product owner and does not apply to normal wear and tear.

How do I send in my Landing Company handbag for warranty service?
We are sorry to hear you are experiencing trouble with your Landing Company piece. Since we have a strong commitment to quality and stand behind the product we sell, we provide a 30 day limited warranty on Landing Company handbags against damage due to manufacturers’ defects like zippers or lining issues. If your item falls within the warranty period it will be repaired or replaced at no charge to you. For those treasured items that are beyond the warranty period we will repair your item as best as possible and advise you of any necessary charges or replacement cost.

If you would like to send your item in for repair, request an RMA number here. Then use durable packaging and mail via a traceable USPS method to the address below.

Landing Company
Warranty Service
12949 Village Blvd
Madeira Beach, FL 33708

Please include a letter with your full name, RMA number, phone number, mailing address, stating how long you’ve had the item and describe the problem even if it is obvious. Also include a copy of your original sales receipt; if you do not have one available please inform us of the date and place of purchase and we will see if we can help you out. If you have any questions please contact us and we will be more than happy to assist you in any way possible.