Returns
If I would like to return my order, how do I do that?
For online order returns, you must return your purchase to us within 7 days of receiving it. Simply mail it back to us using the return guidelines listed in the next section. We will refund you (minus shipping) in the same method you paid.
What is your return policy?
Returns of unused merchandise must be postmarked within 14 days of delivery to be eligible for return. The original purchase price minus the cost of shipping is returned. We do not offer returns on used merchandise. A package returned to us that is postmarked after 14 days of delivery, but no more than 30 days, will be eligible for an exchange.
Please include all contact details, reason for return or exchange, and order number with your return package.
How about exchanges?
We can take exchanges of unused merchandise as long is it is postmarked within 30 days of original delivery. Please indicate inside your package the item you want back in exchange, your order number, and the address we should ship it too.
What packaging should I use to ship my return back?
It is best to send your return back in a box for protection. We are not responsible for items lost or stolen while being returned to us. We strongly recommend sending back to us with USPS Delivery Confirmation.
Can I exchange or return engraved merchandise?
Once engraved, the merchandise is ineligible for returns and exchanges.
How will I know when my exchange item has been shipped?
Once your exchange request has been processed an email will be sent to your email address on file when it has shipped out.
How do I return an item?
Items may be returned via USPS mail only. We will only accept returns & exchanges that are sent via USPS. The item must be securely packed and sent back with customer information, contact details, reason for return or exchange, and order number. Please note we are NOT responsible for any returns that are lost or damaged in transit. We highly suggest using delivery confirmation for any return packages to show they have been delivered. You must pay postage for the returned package.
Do I have to pay shipping for my return?
Yes, customers are responsible for the cost of shipping items back to Landing Company
How long does it take to refund my money after I return it?
We will process your return as quickly as we can and will refund you (minus shipping and restocking fee if applicable) in the same method you paid. We will fully process your return within 2 weeks of receiving; it may take longer for the refund to post to your account depending on your bank or credit card company. Most refunds take 48 to 72 business hours to show up on your account, however some cards take longer.
What address should I mail my return package to?
You do not need a return authorization number or special label from us, just send it back to us…
Landing Company
Returns
12949 Village Blvd.
Madeira Beach, FL 33708
USA
Or…
Landing Company
Exchanges
12949 Village Blvd.
Madeira Beach, FL 33708
USA
Please include all contact details, reason for return or exchange, and order number. If opting for a refund, per our policy you will receive a refund for the items returned minus the cost of shipping.